Dr. Chaoqun Deng earned her doctoral degree in information systems from Rensselaer Polytechnic Institute. Her research interests center on the intersection of social media, sharing economy and firm strategies. In particular, her research utilizes theories from information systems and marketing to examine managerial response strategies to customer reviews in online digital platforms by using machine learning (e.g. deep learning) and natural language processing techniques. She has published two journal papers, including in Information Systems Frontiers, and has two requested revisions from premier journals, Management Information Systems Quarterly and Strategic Management Journal. She has presented her work 11 times at major conferences in information systems and management, leading to nine publications in major conference proceedings. She has taught various topics in supply chain management and information systems.
PhD in Information Systems and Operations from Rensselaer Polytechnic Institute.